What Support Plans are Available?
Continuous software enhancements from Digital Lumens help make your intelligent lighting system better over time. For a fraction of the initial LightRules investment, you will receive updates, new features, and access to Digital Lumens’ support team, ensuring you can make the most of your system in the future.
Contact Digital Lumens Technical Supportsupport@digtiallumens.com or +1 (617) 723-1200, extension 3. to subscribe to the Software Maintenance and Support plan.
Features
Product Upgrades
Digital Lumens works diligently to make each version of LightRules more powerful than ever before. Powerful new features are released several times each year, and Software Maintenance & Support subscribers receive full access to the latest software as it is available, at no additional cost.
Remote Updates and Maintenance
LightRules customers connected to secure Digital Lumens servers can have software updates installed remotely by the Support Team, eliminating on-site visits and manual updates.
LightRules Mobile
Active subscribers to the Software Maintenance & Support plan gain access to LightRules Mobile, our dedicated mobile app that allows you to control your lights from any device connected to the facility network.
Unlimited Support
Subscribers are covered for an unlimited number of software-related support inquiries. Our support team is ready to assist you, available via phone or email.
