How Do I Clear an Alert?

In many instances, pinging a device will refresh its state and clear alerts. To ping a device:

1. From the Diagnostics screen (Config > Diagnostics), hover over an alert icon for a description of the alert state.
2. Click the icon to ping the affected network or device.
3. When the icon refreshes, if the alert state changes to a green check mark, then the network or device is functioning normally and no further action is required.

If the alert state does not change, then do the following:

• Verify that the device is powered (by observing the device's indicator LED).
• Use the Discover Feature (see How Do I Find New Hardware?) to determine if there has been a hardware change. If a new device is discovered by LightRules, you must update the map file using Commissioner software from Digital Lumens.
  - or -
  
• If the hardware has not changed, reboot the hardware associated with the alert.

If the alert still appears after you perform the above steps, contact supportsupport@digtiallumens.com or +1 (617) 723-1200, extension 3..

Last modified: August 09, 2016 11:40:46 AM