How Do I Register LightRules?
Registering LightRules with Digital Lumens Support provides several key advantages including secure map file backup and streamlined authorization for product returns:
- Backup Site Information: Digital Lumens will retain private and secure map file back-ups for customers, to restore lighting system settings in the event of data loss, ensuring that your building is not disrupted in the event of a crash.
- Faster Fixture Replacements: Digital Lumens has streamlined return merchandise authorization for customers and resellers who register their products. By registering your products, the Digital Lumens Support team will already have many of the necessary product details needed to diagnose issues more quickly. This results in a more efficient fixture replacement process and less downtime at your facility.
- Improved Support: Product Registration ensures that Digital Lumens has the most accurate support information needed to efficiently diagnose and solve any potential issues with the lighting system.
How to Register
During LightRules installation, the installer creates a map file using Commissioner Software. The map file contains all of the configurable settings the system needs to perform manual control, automated control, and reporting. To register your products, a Partner / Reseller must send a synced facility map with site configuration to Digital Lumens Support using one of the following methods:
For Customers with LightRules 2.12 and Over
- Go to Admin > General > Edit General Settings.
- In the Feature Control section, check Enable Remote Map Backup.
By enabling Remote Map Backup, LightRules now securely shares the map file with the Digital Lumens Support team allowing for streamlined product registration.
For Customers with Earlier Versions of LightRules — or do not have their LRA enterprise network connected
- Download the map file from LightRules.
- Email registration@digitallumens.com with the map file attached.
When Digital Lumens Support receives the map file, they will review and respond with an approval message. The site will also then be marked as eligible for auto-authorized RMAs.
